Return Policy
Last updated:
This Return Policy applies to the packing, unpacking, and moving-day support services offered by Merchanthigh at merchanthigh.ddd.
Service Area
Merchanthigh provides packing and unpacking moving assistance in the United States. Our service area includes the San Diego area, California, and other regions in the USA where we offer local and long-distance packing, unpacking, and moving-day labor. This return and cancellation policy applies to all such services booked through our website or contact channels.
Nature of Services
Our services are labor-based packing and unpacking assistance for moves within the United States. We provide full-service packing (supplies and packing of your home or office), unpacking and setup (unpacking boxes and organizing your new space), and moving-day crew support (loading, unloading, placement) at your location. Once our team has performed the work, the service is considered delivered. There are no physical goods to return.
Cancellations
If you need to cancel or reschedule your packing, unpacking, or moving-day booking in the United States, please contact us as soon as possible. Cancellation terms, including any fees, will be communicated at the time of booking and may depend on how close to the scheduled date you cancel. Our office is located at 5922 El Cajon Blvd Unit 5, San Diego, CA 92115, United States.
Refunds
If you cancel before our team has started work, we may offer a full or partial refund according to the cancellation terms agreed at booking. If work has already begun, refunds may not be available for the portion of service already completed. Disputes will be handled on a case-by-case basis.
Dissatisfaction
If you are not satisfied with our service, please contact us promptly. We will work with you to address the issue. Resolution may include a partial refund or a follow-up visit where appropriate.
| Scenario | Policy |
|---|---|
| Cancel 48+ hours before | Full refund of any deposit, subject to booking terms |
| Cancel within 48 hours | May incur a fee; see your booking confirmation |
| No-show | Deposit or agreed fee may be retained |
Contact
For cancellation, rescheduling, or refund requests for our packing or unpacking services in the United States, contact Merchanthigh via the contact page on merchanthigh.world or call +18585318343. Our address is 5922 El Cajon Blvd Unit 5, San Diego, CA 92115, United States.