Privacy Policy
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This Privacy Policy describes how Merchanthigh collects, uses, and protects your information when you use our packing and unpacking services in the United States or visit merchanthigh.ddd.
Scope and Geographic Applicability
This policy applies to our moving assistance services offered in the United States of America. Our packing, unpacking, and moving-day support services are available to customers in the USA, with a primary service area that includes California and the San Diego metropolitan area. If you request a quote or book packing or unpacking services through this site, you are engaging with a United States-based service provider. Data we collect is used to deliver and coordinate these services within our US service area.
Information We Collect
We collect information that you provide when requesting a quote or booking our packing, unpacking, or moving-day support services in the United States. This may include your name, email address, phone number, move dates, and property addresses (e.g. in California or elsewhere in the USA). We use this information solely to deliver our packing and unpacking services, send quotes, and coordinate your move.
How We Use Your Information
Your information is used to provide and improve our packing, unpacking, and moving assistance services in the United States. We use it to communicate with you about your booking, schedule visits at your location, and send relevant updates about your move. We do not sell your personal data to third parties.
Data Retention
We retain your data only as long as necessary to fulfill the purposes described in this policy or as required by law. After your packing or unpacking service is complete, we may keep records for a limited period for customer support, follow-up inquiries, and legal or regulatory compliance in the United States.
Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Data related to your move, packing, or unpacking booking is stored and transmitted in a secure manner appropriate to the nature of our moving assistance services in the USA.
Your Rights
You may request access to, correction of, or deletion of your personal data. To do so, contact us using the details on our contact page. You may also withdraw consent where we rely on it for processing.
Contact
For questions about this Privacy Policy or our packing and unpacking services in the United States, contact Merchanthigh at 5922 El Cajon Blvd Unit 5, San Diego, CA 92115, United States, or via the contact details on merchanthigh.ddd.